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Service design :from insight to implementation /
正題名/作者 ： Service design :/ Andrew Polaine, Lavrans Lovlie, and Ben Reason.
其他題名 ： from insight to implementation /
作者 ： Polaine, Andrew.
其他作者 ： Lovlie, Lavrans.
出版者 ： Brooklyn, New York :Rosenfeld Media,c2013.
面頁冊數 ： xiv, 202 p. :col. ill. ;23 cm.
標題 ： Customer services. -
ISBN ： 9781933820330 (pbk.)
ISBN ： 1933820330 (pbk.)
LEADER 00593cam 2200181 a 450
001 192669
003 OCoLC
005 20130705093308.0
008 130411s2013 nyua b 001 0 eng
010 $a2012952337
020 $a9781933820330 (pbk.)
020 $a1933820330 (pbk.)
035 $a00231649
082 04$a658.8/12$222
090 $a658.812/P757///UM046837
100 1 $aPolaine, Andrew.$3344055
245 10$aService design :$bfrom insight to implementation /$cAndrew Polaine, Lavrans Lovlie, and Ben Reason.
260 $aBrooklyn, New York :$bRosenfeld Media,$cc2013.
300 $axiv, 202 p. :$bcol. ill. ;$c23 cm.
504 $aIncludes bibliographical references and index.
650 0$aCustomer services.$3179649
650 0$aBusiness planning$xSocial aspects.$3344058
650 0$aIndustries$xSocial aspects.$3187990
700 1 $aLovlie, Lavrans.$3344056
700 1 $aReason, Ben.$3344057
Polaine, Andrew.
Service design :from insight to implementation /Andrew Polaine, Lavrans Lovlie, and Ben Reason. - Brooklyn, New York :Rosenfeld Media,c2013. - xiv, 202 p. :col. ill. ;23 cm.
Includes bibliographical references and index.
ISBN: 9781933820330 (pbk.)
LCCN: 2012952337Subjects--Topical Terms:
179649
Customer services.
Dewey Class. No.: 658.8/12
Service design :from insight to implementation /Andrew Polaine, Lavrans Lovlie, and Ben Reason. - Brooklyn, New York :Rosenfeld Media,c2013. - xiv, 202 p. :col. ill. ;23 cm.
Includes bibliographical references and index.
ISBN: 9781933820330 (pbk.)
LCCN: 2012952337Subjects--Topical Terms:
179649
Customer services.
Dewey Class. No.: 658.8/12
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