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Service innovation :how to go from customer needs to breakthrough services /
正題名/作者 ： Service innovation :/ Lance A. Bettencourt.
其他題名 ： how to go from customer needs to breakthrough services /
作者 ： Bettencourt, Lance.
出版者 ： New York :McGraw-Hill,c2010.
面頁冊數 ： xxix, 255 p. :ill. ;24 cm.
標題 ： Customer services. -
ISBN ： 9780071713009 (hbk.)
ISBN ： 007171300X (hbk.)
LEADER 00630cam 2200193 a 450
001 211640
003 DLC
005 20101004103437.0
008 100120s2010 nyua b 001 0 eng
010 $a2010001200
020 $a9780071713009 (hbk.)
020 $a007171300X (hbk.)
035 $a00252939
050 00$aHF5415.5$b.B4848 2010
082 00$a658.8/12$222
090 $a658.812/B466///UM052402
100 1 $aBettencourt, Lance.$3376203
245 10$aService innovation :$bhow to go from customer needs to breakthrough services /$cLance A. Bettencourt.
260 $aNew York :$bMcGraw-Hill,$cc2010.
300 $axxix, 255 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 237-240) and index.
650 0$aCustomer services.$3179649
650 0$aCustomer services$xTechnological innovations.$3226946
Bettencourt, Lance.
Service innovation :how to go from customer needs to breakthrough services /Lance A. Bettencourt. - New York :McGraw-Hill,c2010. - xxix, 255 p. :ill. ;24 cm.
Includes bibliographical references (p. 237-240) and index.
ISBN: 9780071713009 (hbk.)
LCCN: 2010001200Subjects--Topical Terms:
179649
Customer services.
LC Class. No.: HF5415.5 / .B4848 2010
Dewey Class. No.: 658.8/12
Service innovation :how to go from customer needs to breakthrough services /Lance A. Bettencourt. - New York :McGraw-Hill,c2010. - xxix, 255 p. :ill. ;24 cm.
Includes bibliographical references (p. 237-240) and index.
ISBN: 9780071713009 (hbk.)
LCCN: 2010001200Subjects--Topical Terms:
179649
Customer services.
LC Class. No.: HF5415.5 / .B4848 2010
Dewey Class. No.: 658.8/12
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