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Best practices :building your business with customer-focused solutions /
正題名/作者 ： Best practices :/ Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman .
其他題名 ： building your business with customer-focused solutions /
作者 ： Hiebeler, Robert.
其他作者 ： Kelly, Thomas B.
出版者 ： New York, NY :Simon & Schuster,c1998.
面頁冊數 ： 240 p. ;25 cm.
附註 ： "Arthur Andersen."
標題 ： Customer services - Quality control -
ISBN ： 0684834537 (hbk.) :
LEADER 00601nam 2200181 a 450
001 115064
005 19990330075006.2
008 971031s1998 nyu 001 0 eng
010 $a 97045739
020 $a0684834537 (hbk.) :$cNT$770
035 $a00073867
050 00$aHF5415.5$b.H53 1998
082 00$a658.8/12$221
090 $a658.812/H531/////UM001386
100 1 $aHiebeler, Robert.$3216485
245 10$aBest practices :$bbuilding your business with customer-focused solutions /$cRobert Hiebeler, Thomas B. Kelly, and Charles Ketteman .
260 $aNew York, NY :$bSimon & Schuster,$cc1998.
300 $a240 p. ;$c25 cm.
500 $a"Arthur Andersen."
500 $aIncludes index.
650 0$aCustomer services$xQuality control$xCase studies.$3216490
650 0$aIndustrial management$xCase studies.$3142366
700 1 $aKelly, Thomas B.$3216486
700 1 $aKetteman, Charles.$3216487
710 2 $aArthur Andersen & Co.$3216488
Hiebeler, Robert.
Best practices :building your business with customer-focused solutions /Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman . - New York, NY :Simon & Schuster,c1998. - 240 p. ;25 cm.
"Arthur Andersen."
ISBN: 0684834537 (hbk.) :NT$770
LCCN: 97045739Subjects--Topical Terms:
216490
Customer services
--Quality control
LC Class. No.: HF5415.5 / .H53 1998
Dewey Class. No.: 658.8/12
Best practices :building your business with customer-focused solutions /Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman . - New York, NY :Simon & Schuster,c1998. - 240 p. ;25 cm.
"Arthur Andersen."
ISBN: 0684834537 (hbk.) :NT$770
LCCN: 97045739Subjects--Topical Terms:
216490
Customer services
--Quality control
LC Class. No.: HF5415.5 / .H53 1998
Dewey Class. No.: 658.8/12
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